Import error codes

EMPTY_FILEThe file is empty

What happened

The file has no content, so there was nothing to import. TradingView saves its Positions and Orders tabs as empty files when nothing is open.

How to fix

Upload the file that holds your trades. From TradingView, that is the Order History file; its name starts paper-trading-order-history.

Any broker · File upload

UNSUPPORTED_FORMATLeaf Edge doesn't recognise the file

What happened

The file isn't one of the exports Leaf Edge reads, so nothing was imported.

How to fix

Upload the file exactly as your broker exported it. A file opened and saved again in a spreadsheet can lose the columns Leaf Edge looks for. The Getting trades in guide lists the file each broker needs.

Any broker · File upload

Files Leaf Edge reads

FILE_TOO_LARGEThe file is too large

What happened

Leaf Edge imports files up to 4 MB.

How to fix

Export a shorter date range and import each file separately.

Any broker · File upload

TOO_MANY_ROWSThe file has too many rows

What happened

Leaf Edge imports up to 2,000 rows from one file.

How to fix

Export a shorter date range and import each file separately.

Any broker · File upload

MISSING_REQUIRED_COLUMNSColumns are missing

What happened

The file is missing columns Leaf Edge needs to read each trade. The message names them.

How to fix

Export the file again from your broker and upload it without removing or renaming any column.

Robinhood, Trading 212 · File upload

ACCOUNT_NUMBER_MISMATCHThe file is for a different account

What happened

The file states an account number that isn't the number of the account you chose. Joining them would put one account's trades in another's journal.

How to fix

Choose the account the file belongs to, or choose No account.

Interactive Brokers · File upload

ACCOUNT_BROKER_MISMATCHThe file is from a different broker

What happened

The account you chose belongs to another broker than the file, so the file can't join it.

How to fix

Choose one of that broker's accounts, or choose No account.

Any broker · File upload

TRADESVIZ_TRADES_EXPORTThis is TradesViz's Trades export

What happened

TradesViz's Trades export has one row per trade, not the individual fills Leaf Edge imports.

How to fix

In TradesViz go to Import, Manage/Export Data, choose your account, then Executions and Native / UTC. Upload that file.

TradesViz · File upload

TRADINGVIEW_WRONG_TABThis is the wrong TradingView file

What happened

TradingView's Export data saves each tab of the trading panel as its own file. This one is Balance History, Trade History or Activity Log, none of which lists your fills one by one.

How to fix

Upload the Order History file from the same export. Its name starts paper-trading-order-history.

TradingView · File upload

TRADING212_CFD_UNSUPPORTEDTrading 212 CFD accounts aren't supported

What happened

This is a Trading 212 CFD export. Its rows carry position results, currency conversion and financing, and importing them as share trades would give the wrong P&L, so none were imported.

How to fix

Export the history of your Trading 212 Invest or Stocks ISA account instead.

Trading 212 · File upload

IBKR_STATEMENT_NO_TRADESThe IBKR statement has no trades

What happened

This Interactive Brokers Activity Statement has no trades in its period.

How to fix

Download a statement for a longer period that includes your trades, or export them with a Flex Query.

Interactive Brokers · File upload

Set up IBKR Flex Queries

IBKR_STATEMENT_TRADES_UNREADABLEThe statement's trades can't be read

What happened

This Interactive Brokers Activity Statement has a Trades section, but Leaf Edge couldn't read a trade from it.

How to fix

Export your trades with a Flex Query instead.

Interactive Brokers · File upload

Set up IBKR Flex Queries

BROKER_SYNC_ONLYThis broker's files can't be imported yet

What happened

This looks like an export from Fidelity or E*TRADE, and Leaf Edge can't read their files yet.

How to fix

Connect the broker through read-only broker sync (SnapTrade) on the Pro or Ultimate plan, or add trades one at a time with Add Trade.

Fidelity, E*TRADE · File upload

NO_TRADE_ROWSThe file has no trade rows

What happened

Leaf Edge recognised the export, but it has no rows below its header.

How to fix

Check that the export covers a period with trades, then upload it again.

Any broker · File upload

NO_READABLE_ROWSNo row could be read

What happened

Leaf Edge recognised the export and it has rows, but none of them could be read as a trade.

How to fix

Upload the file exactly as your broker exported it. A file edited or saved again in a spreadsheet can change its dates and numbers so they no longer read.

Any broker · File upload

HTML_NOT_IBKR_STATEMENTThis HTML file isn't an IBKR statement

What happened

Leaf Edge reads an HTML file only as an Interactive Brokers Activity Statement, and this page isn't one.

How to fix

For any other broker, upload its CSV export instead.

Any broker · File upload

Files Leaf Edge reads

XML_NOT_FLEX_QUERYThis XML file isn't a Flex Query

What happened

Leaf Edge reads an XML file only as an Interactive Brokers Flex Query report, and this file isn't one.

How to fix

Run your Flex Query with the Trades section included and upload the XML it produces.

Interactive Brokers · File upload

Set up IBKR Flex Queries

MULTIPLE_ACCOUNTSThe file covers more than one account

What happened

The file holds trades for more than one IBKR account. A file joins one account, so nothing in it was imported.

How to fix

Export one account per file. In a Flex Query, select a single account before you run it.

Interactive Brokers · File upload

MALFORMED_CSVThe file's columns don't line up

What happened

A row has a different number of columns from the header, or the CSV can't be read, so nothing in the file was imported.

How to fix

Download the file from IBKR again and upload it unchanged. Saving it from a spreadsheet can move or merge columns.

Interactive Brokers · File upload

FLEX_TRADES_SECTION_INVALIDThe Flex file needs one complete Trades section

What happened

A Flex CSV file must hold exactly one Trades section, for one account, from its start marker to its end marker. This file has more than one, or a section that is cut short.

How to fix

Run the Flex Query for one account and upload the file it produces without editing it.

Interactive Brokers · File upload

OVERLAPPING_SECTIONSTrades and Trade Confirmations are both in the file

What happened

The Flex file has both a Trades and a Trade Confirmations section. They list the same fills, so importing both would count each fill twice. Nothing was imported.

How to fix

Export one execution section per file: Trades in your Activity Flex Query, or Trade Confirmations in a Trade Confirmation Flex Query.

Interactive Brokers · File upload

Set up IBKR Flex Queries

OPTION_LIFECYCLE_UNRECONCILEDOption exercises or expirations need their trades

What happened

The file has option exercise, assignment or expiration records without the matching execution-level trades. Leaf Edge doesn't guess how an option closed or which shares it delivered, so nothing was imported.

How to fix

Export the Trades section at execution level for the same period, so each exercise, assignment or expiration has its execution, then upload the new file.

Interactive Brokers · File upload

Set up IBKR Flex Queries

ACCOUNT_IDENTITY_CONFLICTA trade names another account than its statement

What happened

A trade in the Flex file names an account other than the statement it sits in, so nothing was imported.

How to fix

Run the Flex Query again for a single account and upload that file. If it keeps happening, contact support.

Interactive Brokers · File upload

SUMMARY_ROWS_ONLYThe file has summary rows, not executions

What happened

The Flex Query was run at summary level, and summary rows can't show your trades fill by fill.

How to fix

In the Flex Query's Trades section, choose execution-level detail, run it again and upload the new file.

Interactive Brokers · File upload

Set up IBKR Flex Queries

CANCELLATION_UNPAIREDA busted trade's original is missing

What happened

The file has IBKR's cancellation of a busted trade, but not the trade it cancels. Importing either one alone would invent a position or P&L, so nothing was imported.

How to fix

Export a date range that includes the original trade and upload it again. If it keeps happening, contact support.

Interactive Brokers · File upload

CANCELLATION_AMBIGUOUSA busted trade matches more than one fill

What happened

IBKR's cancellation of a busted trade matches more than one fill, so Leaf Edge can't tell which one IBKR cancelled. Nothing was imported.

How to fix

In your Flex Query, add the Orig Trade ID field, export again and upload the new file. If it keeps happening, contact support.

Interactive Brokers · File upload

MISSING_SYMBOLThe row has no symbol

What happened

Leaf Edge can't tell which instrument the row traded, so the row was left out.

How to fix

If only some rows show this, check them in your broker's export. If the symbol is blank there too, add those trades with Add Trade.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Interactive Brokers, TradingView, TradesViz, Webull, tastytrade, Charles Schwab, Robinhood, Trading 212 · File upload

Contact support

UNKNOWN_SIDEBuy or sell is missing

What happened

The row's side is blank or isn't a buy or a sell Leaf Edge recognises. Leaf Edge doesn't guess a trade's direction.

How to fix

If only some rows show this, check their side in your broker's export. A renamed or translated value isn't read.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name. If your platform is set to another language, export the file again in English first.

Interactive Brokers, TradingView, TradesViz, Webull, tastytrade, Trading 212 · File upload

Contact support

INVALID_QUANTITYThe quantity is missing or zero

What happened

The row has no quantity Leaf Edge can read, or its quantity is zero.

How to fix

If only some rows show this, check their quantity in your broker's export. Upload the file exactly as your broker exported it.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Interactive Brokers, TradingView, TradesViz, Webull, tastytrade, Charles Schwab, Robinhood, Trading 212 · File upload

Contact support

INVALID_PRICEThe price is missing, zero or negative

What happened

The row has no fill price Leaf Edge can read, or the price is zero or below zero. Leaf Edge doesn't import a fill at a made-up price.

How to fix

If only some rows show this, check their price in your broker's export. Upload the file exactly as your broker exported it.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Interactive Brokers, TradingView, TradesViz, Webull, tastytrade, Charles Schwab, Robinhood, Trading 212 · File upload

Contact support

INVALID_DATEThe date is missing or unreadable

What happened

The row has no date and time Leaf Edge can read, so it can't be placed on your timeline.

How to fix

If only some rows show this, check their date and time in your broker's export. Upload the file exactly as your broker exported it.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Interactive Brokers, TradingView, TradesViz, Webull, tastytrade, Charles Schwab, Robinhood, Trading 212 · File upload

Contact support

DATE_WITHOUT_TIME_ZONEThe time has no time zone

What happened

The row's time has no time zone, so it could land on the wrong day.

How to fix

Export Executions from TradesViz with Native / UTC, which writes each time with its offset.

TradesViz · File upload

INVALID_FEEA fee can't be read

What happened

The row has a commission or fee that isn't a number. Leaf Edge doesn't book an unreadable fee as zero.

How to fix

Upload the file exactly as your broker exported it. If the fee is unreadable there too, contact support with your broker's name.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

TradesViz, Charles Schwab · File upload

Contact support

REPEATED_HEADER_ROWA header row repeats inside the file

What happened

A row partway through the file repeats the column names, usually because two exports were joined. It was left out.

How to fix

Nothing else in the file needs fixing. Next time, upload each export on its own.

TradingView · File upload

UNRECOGNISED_ROWThe row isn't a TradingView fill

What happened

The row has no order ID, trade ID or symbol, so nothing identifies it as a fill.

How to fix

Upload the Order History file as TradingView exported it. If the row looks like a fill there, contact support.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

TradingView · File upload

Contact support

MISSING_EXECUTION_IDThe execution has no Trade ID

What happened

An IBKR execution has no Trade ID or Transaction ID, so Leaf Edge couldn't recognise it again on a later import. An order ID isn't an execution ID.

How to fix

Add Trade ID, and Transaction ID where it's offered, to the Trades section of your Flex Query, run it again and upload the new file.

Interactive Brokers · File upload

Set up IBKR Flex Queries

MISSING_COMMISSIONThe commission is missing

What happened

An IBKR execution has no Commission value Leaf Edge can read. Leaf Edge doesn't book a missing commission as zero.

How to fix

Add Commission (IB Commission in an Activity Flex Query) to the Trades section of your Flex Query, run it again and upload the new file.

Interactive Brokers · File upload

Set up IBKR Flex Queries

INCOMPLETE_OPTION_CONTRACTThe option contract is incomplete

What happened

An option row is missing its expiry, strike or put/call, so Leaf Edge can't tell which contract it traded.

How to fix

For IBKR, add Expiry, Strike and Put/Call to your Flex Query. For other brokers: upload the file exactly as your broker exported it.

Interactive Brokers, tastytrade, Charles Schwab · File upload

UNPARSEABLE_OPTION_SYMBOLThe option symbol can't be read

What happened

An Activity Statement option row's Symbol isn't in the form Leaf Edge reads (such as AAPL 06MAY26 270 P), so it was left out rather than imported without a strike and expiry.

How to fix

Export these trades with a Flex Query, which gives the option's expiry, strike and put/call fields of their own.

Interactive Brokers · File upload

Set up IBKR Flex Queries

ZERO_PRICE_FILLA fill is priced at zero

What happened

An Activity Statement row has no price, or a price of zero. A zero-priced stock fill or option opening would book a free position and corrupt your cost basis, so it was left out. Zero is accepted only when an option closes by expiry, assignment or exercise.

How to fix

Check the trade in IBKR. If it filled at a price, export it with a Flex Query.

Interactive Brokers · File upload

MISSING_OPEN_CLOSEThe open/close code is missing

What happened

An IBKR execution has no O (open) or C (close) code. Leaf Edge doesn't guess whether a fill opened or closed a position, because a wrong guess can invent profit.

How to fix

Add the Open/Close Indicator field to the Trades section of your Flex Query (on Trade Confirmations it is Code), run it again and upload the new file.

Interactive Brokers · File upload

Set up IBKR Flex Queries

INVALID_MULTIPLIERThe contract multiplier is missing or invalid

What happened

The row's contract multiplier is missing, zero or not a number. Options and futures need it to value each fill.

How to fix

For IBKR, add the Multiplier field to your Flex Query. For tastytrade, upload the export as tastytrade saved it, with its Multiplier column.

Interactive Brokers, tastytrade · File upload and IBKR Flex sync

CONTRACT_MULTIPLIER_MISMATCHOne contract shows two multipliers

What happened

Fills for the same contract show different multipliers, so Leaf Edge can't value them consistently. Those fills were left out.

How to fix

Check the contract in IBKR. If its multiplier changed after a corporate action, contact support with the symbol.

Interactive Brokers · File upload

INVALID_CURRENCYThe currency can't be read

What happened

The row's currency isn't a three-letter code such as USD.

How to fix

For IBKR, add the Currency field to your Flex Query. For tastytrade: upload the file exactly as your broker exported it.

Interactive Brokers, tastytrade · File upload

DUPLICATE_EXTERNAL_ID_CONFLICTOne trade ID, two different trades

What happened

The file uses the same trade ID for fills with different details, so Leaf Edge can't tell which is right. Those rows are left out, and when the check against your journal finds them, the file can't be committed until the export is fixed.

How to fix

Export the file again from your broker. If the rows still conflict, contact support with your broker's name.

Any broker · File upload

UNSUPPORTED_ASSET_CLASSThis asset class can't come from this export

What happened

The row's asset class isn't imported from this IBKR export. An Activity Statement doesn't carry the contract multiplier futures need, for example.

How to fix

From an Activity Statement, export these trades with a Flex Query instead. From a Flex Query, this asset class isn't imported yet.

Interactive Brokers · File upload

Set up IBKR Flex Queries

UNSUPPORTED_ASSETThis instrument isn't imported yet

What happened

Leaf Edge doesn't import this kind of instrument from this export yet, so the row was left out. From TradesViz, only stock rows import for now. From TradingView, a futures contract whose point value Leaf Edge doesn't know, or a currency pair it can't value in US dollars, is left out, and the row's message names it. So is an instrument in a connected broker's order history whose value the file's own closed P&L doesn't confirm, such as a CFD whose lot size its closes don't show.

How to fix

Nothing in the file needs changing. The trades left out can be added one at a time with Add Trade.

TradesViz, TradingView · File upload

UNSUPPORTED_POSITION_EVENTAssignments, exercises and splits aren't imported yet

What happened

The row changes a position without being a trade: an option assignment or exercise, a stock split, a share transfer, a merger and the like. Leaf Edge can't rebuild these yet, so that position may not match your broker. The row's message says what Leaf Edge does instead.

How to fix

Nothing in the file needs changing. Check the affected symbol against your broker.

tastytrade, Charles Schwab, Robinhood · File upload

ADJUSTED_OPTION_UNSUPPORTEDAdjusted options aren't supported

What happened

The option was adjusted by a corporate action, so its contract size isn't the standard 100 shares (or 10 for a mini option). Leaf Edge can't value it from the row alone.

How to fix

These rows can't be imported yet. Contact support with the symbol if you need them.

tastytrade · File upload

ORDER_FILLS_MISMATCHAn order's fills don't add up

What happened

In an IBKR Activity Statement, an order's Trade rows don't add up to the order's quantity, so Leaf Edge can't tell the fills apart safely. Neither the order nor its fills were imported.

How to fix

Import this period from a Flex Query instead.

Interactive Brokers · File upload

Set up IBKR Flex Queries

MISSING_PRICE_CURRENCYThe price's currency is missing

What happened

The row has a price but no currency for it, so Leaf Edge can't tell whether the price needs converting into your account's currency.

How to fix

Export the history from Trading 212 again with every column, and upload it unchanged.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Trading 212 · File upload

Contact support

INVALID_EXCHANGE_RATEThe exchange rate is missing or invalid

What happened

The instrument trades in another currency than your account, and the row has no exchange rate Leaf Edge can use to convert its price.

How to fix

Export the history from Trading 212 again with every column, and upload it unchanged.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Trading 212 · File upload

Contact support

INCONSISTENT_EXCHANGE_RATEThe exchange rate doesn't fit the currencies

What happened

The instrument trades in your account's currency, but the row shows an exchange rate other than 1, so its price can't be trusted.

How to fix

Upload the export exactly as Trading 212 saved it. If the row reads the same there, contact support.

Every row shows it

If every row in the file shows this, the likely cause is the file's layout, not your trades: Leaf Edge doesn't read this export's columns yet. That's on our side. Contact support with your broker's name.

Trading 212 · File upload

Contact support

ROW_REJECTEDA row was refused without its own code

What happened

Leaf Edge refused the row without naming a cause. That shouldn't happen.

How to fix

Contact support with your broker's name and the reason shown on the row. Please never send the whole statement.

Any broker · File upload

Contact support

API_FACTS_DIFFERThe file disagrees with your IBKR sync

What happened

Your IBKR Flex sync already saved this execution, and the file shows different details for it. Leaf Edge keeps the sync's version and doesn't overwrite it from a file.

How to fix

If IBKR corrected the trade, run the sync again so it brings the correction. Otherwise nothing is missing: the trade is already in your journal.

Interactive Brokers · File upload

API_ORDER_FILLS_DIFFERThe file's fills differ from your IBKR sync

What happened

Your IBKR Flex sync already saved this order, and the file shows a changed or extra fill for it. Leaf Edge doesn't decide which fill is right.

How to fix

Run the sync again so it brings any correction, then preview the file again. If it keeps happening, contact support.

Interactive Brokers · File upload

EXECUTION_IN_OTHER_ACCOUNTThis trade belongs to another account

What happened

A trade with the same broker ID is already in another of your accounts.

How to fix

Choose the account the trade was first imported into. If the two accounts are really one, contact support.

Any broker · File upload

UPLOAD_MATCHES_CONNECTED_ACCOUNTThese trades belong to a connected account

What happened

No account was chosen for the file, and its trades match trades a broker connection already brought into one of your accounts. Leaf Edge won't add them again outside that account, so they aren't counted twice.

How to fix

Choose the connected account for this file and preview it again.

Any broker · File upload

AMBIGUOUS_API_MATCHSeveral synced fills match one row

What happened

More than one fill from your IBKR Flex sync matches this row, so Leaf Edge can't tell which one it is. The row was left out so nothing is counted twice.

How to fix

Contact support with the symbol and the date.

Interactive Brokers · File upload

Contact support

API_CONTRACT_MISMATCHCurrency or contract size differs from your IBKR sync

What happened

The row looks like a fill your IBKR Flex sync saved, but its currency or contract size differs, so Leaf Edge didn't treat them as one fill.

How to fix

Check the row's currency and multiplier against IBKR. Contact support if the synced version is wrong.

Interactive Brokers · File upload

FILE_IDENTITY_CONFLICTAn earlier import's record is missing

What happened

The record Leaf Edge kept when it first matched this row to your IBKR sync is missing, or two rows claim it.

How to fix

Contact support with the import's date from Import history. Please don't delete trades to work around it.

Interactive Brokers · File upload

Contact support

SNAPTRADE_DAYS_OVERLAPSnapTrade already imports this day

What happened

Your SnapTrade connection already imports this broker account on this date. Leaf Edge brings each account in through one connection so trades aren't counted twice.

How to fix

Leave these days to SnapTrade. Rows on other dates still import.

Any broker · File upload

ROW_NOT_CLASSIFIEDA row couldn't be checked against your journal

What happened

Something went wrong while Leaf Edge compared the row with your journal, so it was left out.

How to fix

Preview the file again. If the row is refused again, contact support with your broker's name and the reason shown.

Any broker · File upload

ORDER_NOT_FILLEDThe order didn't fill

What happened

The order was cancelled, rejected or never filled, so there's no execution to import. It's listed with its status, not counted as an error.

How to fix

Nothing to fix.

TradingView, Webull · File upload

EXCLUDED_ASSET_CLASSCurrency conversions and CFDs are skipped

What happened

The row is a currency conversion, or a CFD in an Activity Statement. Leaf Edge doesn't track either as a position, so the row is skipped by design.

How to fix

Nothing to fix.

Interactive Brokers · File upload

NON_EXECUTION_SKIPPEDExpirations and dividend reinvestments are skipped

What happened

The row is an option expiration or a dividend reinvestment. Leaf Edge closes an expired option at $0 on its own, and a reinvested dividend isn't a trading decision.

How to fix

Nothing to fix.

tastytrade, Charles Schwab, Robinhood · File upload

CANCELLED_TRADE_PAIRA busted trade and its cancellation are skipped

What happened

IBKR cancelled (busted) this trade. The fill and IBKR's cancellation of it were both left out, so the bust adds no position and no P&L.

How to fix

Nothing to fix.

Interactive Brokers · File upload

PREVIEW_EXPIREDThe preview is no longer open

What happened

This preview was cancelled, committed or closed before Commit reached it.

How to fix

Upload the file again to make a new preview.

Any broker · File upload

PREVIEW_RECEIPT_INVALIDThe stored preview can't be used

What happened

The copy of the file kept for this preview is missing or no longer matches what you previewed, so nothing was imported.

How to fix

Upload the file again to make a new preview.

Any broker · File upload

PREVIEW_ACCOUNT_CHANGEDThe account changed after the preview

What happened

The account this preview joins is no longer the one shown, or no longer exists.

How to fix

Upload the file again and choose the account in the new preview.

Any broker · File upload

COMMIT_CONFLICTYour journal changed during the import

What happened

A trade or account changed while the import was being saved, so nothing was imported.

How to fix

Try again. If it happens again, upload the file again to make a fresh preview first.

Any broker · File upload

LEDGER_CONFLICTThe import conflicts with your journal

What happened

Saving these trades would conflict with trades already in your journal, so nothing was imported.

How to fix

Contact support with the import's date. Please don't delete trades to work around it.

Any broker · File upload

Contact support

LEDGER_REBUILD_FAILEDTrades saved, but your totals weren't rebuilt

What happened

The trades were saved, but rebuilding your journal's totals failed, so the import wasn't marked complete.

How to fix

Don't import the same trades again. Contact support with the recovery batch or sync time shown in the message.

Any broker · File upload and IBKR Flex sync

Contact support

IMPORT_NOT_FINALIZEDTrades saved, but the import wasn't closed

What happened

The trades were saved, but the import couldn't be marked complete.

How to fix

Don't import the file again. Contact support with the recovery batch shown in the message.

Any broker · File upload

Contact support

COMMIT_TIMEOUTSaving took too long

What happened

Saving this import took too long, so nothing was imported.

How to fix

Try again. If it keeps happening, import a shorter date range.

Any broker · File upload

COMMIT_FAILEDThe import couldn't be saved

What happened

Something went wrong while saving, and nothing was imported.

How to fix

Try again in a moment. If it keeps happening, contact support.

Any broker · File upload

SYNC_IN_PROGRESSAnother import is running

What happened

Another import or sync of your account is running. Leaf Edge runs one at a time so trades aren't counted twice.

How to fix

Wait for it to finish, then try again.

Any broker · File upload and IBKR Flex sync

SNAPTRADE_SYNC_RUNNINGA SnapTrade sync of this broker is running

What happened

SnapTrade is syncing this broker for you right now, so nothing was imported.

How to fix

Wait for the SnapTrade sync to finish, then preview the file or run the sync again.

Any broker · File upload and IBKR Flex sync

INVALID_REQUESTThe request couldn't be read

What happened

The import or sync request was missing something Leaf Edge needs.

How to fix

Reload the page and try again. If it keeps happening, contact support.

Any broker · File upload and IBKR Flex sync

UNKNOWNSomething went wrong on our side

What happened

The import or sync stopped on an error Leaf Edge didn't expect.

How to fix

Try again in a moment. If it keeps happening, contact support.

Any broker · File upload and IBKR Flex sync

IBKR_FLEX_NOT_READYIBKR hasn't finished the statement

What happened

IBKR couldn't send the report yet: its statement or P&L data isn't ready, or it is still being generated.

How to fix

Wait a few minutes, then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1001, 1004, 1005, 1006, 1007, 1008, 1019, 1021

IBKR_FLEX_STATEMENT_UNAVAILABLEIBKR has no statement to send

What happened

IBKR says the statement isn't available.

How to fix

Run the query once from IBKR's Flex Queries page. If IBKR can't produce it there either, check the query's period and account selection. If it runs there but the sync still fails, contact support.

Interactive Brokers · IBKR Flex sync · IBKR error 1003

IBKR_FLEX_SERVER_BUSYIBKR is busy

What happened

IBKR's report service is under heavy load and couldn't generate the statement.

How to fix

Try again in a few minutes.

Interactive Brokers · IBKR Flex sync · IBKR error 1009

IBKR_FLEX_LEGACY_QUERYLegacy Flex Queries no longer run

What happened

IBKR no longer runs legacy Flex Queries.

How to fix

Create an Activity Flex Query (and a Trade Confirmation Flex Query for Fast Sync) in IBKR, then save the new Query IDs in Leaf Edge under Sync, Use API Keys.

Interactive Brokers · IBKR Flex sync · IBKR error 1010

Set up IBKR Flex Queries

IBKR_FLEX_SERVICE_INACTIVEIBKR says the service account is inactive

What happened

IBKR says the account behind this Flex token is inactive for the Flex Web Service.

How to fix

On IBKR's Flex Queries page, open Flex Web Service Configuration, check that Flex Web Service is enabled, and save. Then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1011

Set up IBKR Flex Queries

IBKR_FLEX_TOKEN_EXPIREDThe Flex token has expired

What happened

IBKR says the Flex Web Service token has expired.

How to fix

On IBKR's Flex Queries page, open Flex Web Service Configuration and generate a new token. Then save it in Leaf Edge under Sync, Use API Keys. Then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1012

Set up IBKR Flex Queries

IBKR_FLEX_IP_RESTRICTEDThe token has an IP restriction

What happened

IBKR refused the request because the token only accepts requests from the IP addresses set on it. Requests come from Leaf Edge's servers, not your own browser.

How to fix

Contact support before you change the restriction.

Interactive Brokers · IBKR Flex sync · IBKR error 1013

Contact support

IBKR_FLEX_QUERY_INVALIDIBKR doesn't accept the Query ID

What happened

IBKR says the Flex Query is invalid.

How to fix

Copy the Query ID again from IBKR's Flex Queries page and save it in Leaf Edge under Sync, Use API Keys: the Activity query for Full Sync, the Trade Confirmation query for Fast Sync. Then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1014

Set up IBKR Flex Queries

IBKR_FLEX_TOKEN_INVALIDIBKR doesn't accept the token

What happened

IBKR says the Flex token is invalid.

How to fix

Copy the Current Token again from Flex Web Service Configuration in IBKR, or generate a new one, and save it in Leaf Edge under Sync, Use API Keys. Then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1015

Set up IBKR Flex Queries

IBKR_FLEX_ACCOUNT_INVALIDIBKR says the account is invalid

What happened

IBKR says the account in this request is invalid.

How to fix

Check the account selected in both Flex Queries in IBKR, and the IBKR account number saved in Leaf Edge. Then run the sync again.

Interactive Brokers · IBKR Flex sync · IBKR error 1016

IBKR_FLEX_REFERENCE_INVALIDIBKR lost track of the report

What happened

IBKR says the reference for the report Leaf Edge asked it to build is invalid.

How to fix

Run the sync again; each sync asks IBKR for a new report. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync · IBKR error 1017

IBKR_FLEX_RATE_LIMITEDToo many requests for this token

What happened

IBKR allows each Flex token one request a second and 10 a minute, and this token reached the limit.

How to fix

Wait a minute, then run the sync again. Linked accounts share one token, so sync them one at a time, and don't use the token in another app at the same time.

Interactive Brokers · IBKR Flex sync · IBKR error 1018

IBKR_FLEX_REQUEST_INVALIDIBKR couldn't validate the request

What happened

IBKR says the request is invalid or couldn't be validated.

How to fix

Check the Flex token and Query ID saved in Leaf Edge under Sync, Use API Keys. Then run the sync again. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync · IBKR error 1020

IBKR_FLEX_TOO_MANY_FAILURESToo many failed attempts

What happened

IBKR stopped accepting requests from this token after too many failed attempts.

How to fix

Fix the cause of the earlier failures first, usually the token or the Query ID, then wait before you try again. If you need a new token: on IBKR's Flex Queries page, open Flex Web Service Configuration and generate a new token. Then save it in Leaf Edge under Sync, Use API Keys.

Interactive Brokers · IBKR Flex sync · IBKR error 1025

Set up IBKR Flex Queries

IBKR_REPORT_REJECTEDIBKR rejected the report request

What happened

IBKR refused the request with an error number Leaf Edge has no entry for yet. The message shows the number when IBKR sends one.

How to fix

Check the Flex token, the Query ID and the query's account selection in IBKR. Look the number up in IBKR's Flex Web Service error list, or contact support with it.

Interactive Brokers · IBKR Flex sync

IBKR's Flex Web Service error listContact support

IBKR_TIMEOUTIBKR took too long

What happened

IBKR didn't finish the report within the time a sync can wait.

How to fix

Try again in a few minutes.

Interactive Brokers · IBKR Flex sync

TIMEOUTThe sync timed out

What happened

IBKR didn't answer in time, or its report wasn't ready before the sync had to stop.

How to fix

Try again in a few minutes.

Interactive Brokers · IBKR Flex sync

IBKR_TOKEN_BUSYAnother account is using this token

What happened

Linked IBKR accounts share one Flex token, and another account's sync is using it now.

How to fix

Wait for that sync to finish, then run this one.

Interactive Brokers · IBKR Flex sync

IBKR_REPORT_REVIEWThe report has rows that need review

What happened

IBKR sent the report, but some executions are missing fields Leaf Edge needs (the message names them), or option records need their trades. No executions from this report were saved.

How to fix

Add the named fields to the Flex Query in IBKR, under Sections, Trades or Trade Confirmations, then run the sync again. Import history keeps the report and each refused row.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

IBKR_SYNC_FAILEDThe IBKR sync didn't finish

What happened

Something went wrong talking to IBKR or reading its report, and the import didn't complete.

How to fix

Check the sync's receipt in Import history, then try again. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync

IBKR_JOURNAL_ACCOUNT_MISMATCHThis journal belongs to another IBKR account

What happened

This connection is already bound to a different IBKR account number than the one now saved in its settings. Nothing was imported.

How to fix

Restore the account number saved for this connection, or add a separate journal account for the other IBKR account.

Interactive Brokers · IBKR Flex sync

IBKR_ACCOUNT_NOT_IN_REPORTThe report doesn't include your account

What happened

The Flex report doesn't contain the IBKR account this connection imports. Nothing was imported.

How to fix

In IBKR, check the account selected in both saved Flex Queries. Then run the sync again.

Interactive Brokers · IBKR Flex sync

IBKR_ONE_ACCOUNT_REQUIREDThe report must cover one account

What happened

The Flex report covers more than one IBKR account, or names none, so Leaf Edge can't tell which account to import. Nothing was imported.

How to fix

Select exactly one account in the Flex Query. If the query includes linked accounts, enter the intended IBKR account number in Leaf Edge under Sync, Use API Keys.

Interactive Brokers · IBKR Flex sync

IBKR_PLAN_REQUIREDIBKR sync needs Pro or Ultimate

What happened

Syncing IBKR with Flex is part of the Pro and Ultimate plans.

How to fix

Upgrade to sync IBKR directly, or export a Flex Query file and upload it, which works on every plan.

Interactive Brokers · IBKR Flex sync

Plans

IBKR_CREDENTIALS_MISSINGNo IBKR credentials are saved

What happened

This connection has no saved Flex token and Query ID.

How to fix

Open Sync, Use API Keys, enter the Flex token and both Query IDs, and save.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

IBKR_QUERY_ID_MISSINGThe Query ID for this sync is missing

What happened

Full Sync uses the Activity Flex Query and Fast Sync the Trade Confirmation Flex Query, and the one this sync needs isn't saved.

How to fix

Open Sync, Use API Keys, add the missing Query ID and save.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

CREDENTIALS_UNREADABLESaved credentials can't be read

What happened

Leaf Edge couldn't read the Flex credentials saved for this connection.

How to fix

Enter the Flex token and Query IDs again under Sync, Use API Keys, and save.

Interactive Brokers · IBKR Flex sync

CREDENTIALS_UNAVAILABLESaved credentials are unavailable

What happened

Leaf Edge can't open saved credentials right now. The problem is on our side.

How to fix

Try again later. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync

CREDENTIALS_EXPIREDIBKR refused the credentials

What happened

IBKR answered that the request wasn't authorised.

How to fix

Check the Flex token and Query IDs under Sync, Use API Keys. If the token has expired, generate a new one in IBKR's Flex Web Service Configuration.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

RATE_LIMIT_EXCEEDEDIBKR is limiting requests

What happened

IBKR answered that too many requests were made.

How to fix

Wait a minute, then run the sync again.

Interactive Brokers · IBKR Flex sync

RATE_LIMITEDToo many syncs in a minute

What happened

Leaf Edge runs up to 5 IBKR syncs a minute for each account and sync type.

How to fix

Wait for the time shown in the message, then try again.

Interactive Brokers · IBKR Flex sync

MAINTENANCEIBKR is down for maintenance

What happened

IBKR's report service is down or under maintenance.

How to fix

Try again later.

Interactive Brokers · IBKR Flex sync

CIRCUIT_OPENIBKR syncs are paused

What happened

After several IBKR errors in a row, Leaf Edge pauses IBKR syncs for a few minutes. The message says when they resume.

How to fix

Wait for the time shown in the message, then try again.

Interactive Brokers · IBKR Flex sync

ACCOUNT_NOT_FOUNDThe account wasn't found

What happened

The broker account for this sync no longer exists in Leaf Edge.

How to fix

Reload the Sync page and choose the account again.

Interactive Brokers · IBKR Flex sync

ACCOUNT_LIMITYour plan's account limit is reached

What happened

Your plan's broker account limit has been reached, so the IBKR account couldn't be added.

How to fix

Remove an account you no longer use, or move to a plan with more broker accounts.

Interactive Brokers · IBKR Flex sync

Plans

ACCOUNT_MISMATCHThe report belongs to another account

What happened

The IBKR report belongs to a different account than this connection. Nothing was imported.

How to fix

Check the account selected in both Flex Queries and the IBKR account number saved in Leaf Edge.

Interactive Brokers · IBKR Flex sync

ACCOUNT_CHANGEDThe account changed during the sync

What happened

The account's details changed while the import was being prepared, so nothing was imported.

How to fix

Run the sync again.

Interactive Brokers · IBKR Flex sync

BATCH_CHANGEDThe sync's receipt went missing

What happened

The receipt Leaf Edge opened for this sync was no longer there when it came to save.

How to fix

Run the sync again. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync

BOOK_CHANGEDYour journal changed during the sync

What happened

Trades this sync was about to update changed while it was saving, so nothing was imported.

How to fix

Run the sync again. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync

BUSTED_FILL_IN_JOURNALIBKR cancelled a fill that's already in your journal

What happened

IBKR busted (cancelled) a fill after it had been imported, so your journal holds a trade that didn't happen. Nothing from the report was imported, so the cancelled fill isn't counted twice.

How to fix

Contact support to remove the cancelled fill, then run the sync again.

Interactive Brokers · IBKR Flex sync

Contact support

IBKR_EXCLUDED_CLASS_HELDYour journal holds trades this sync leaves out

What happened

An earlier import brought in an asset class the IBKR sync leaves out, so the report can't skip it without making those positions wrong. The message names the asset class. Nothing was saved.

How to fix

Contact support with the account and the asset class named in the message.

Interactive Brokers · IBKR Flex sync

Contact support

SNAPTRADE_ALSO_CONNECTEDSnapTrade already imports this account

What happened

This IBKR account is already connected through SnapTrade, or the report's trades were already imported through it. Leaf Edge brings each account in through one connection so trades aren't counted twice.

How to fix

Use one connection for the account: keep SnapTrade, or remove its SnapTrade connection before syncing with Flex.

Interactive Brokers · IBKR Flex sync

SNAPTRADE_CONNECTED_ACCOUNTThis account is connected through SnapTrade

What happened

The Leaf Edge account you chose is connected through SnapTrade, so a Flex sync can't import into it. Nothing was imported.

How to fix

Sync this account through SnapTrade, or add a separate account for the Flex connection.

Interactive Brokers · IBKR Flex sync

INCOMPLETE_SOURCEThe broker's records need review

What happened

The broker sent records that need review, or its history isn't complete yet. No executions from the batch were saved.

How to fix

Read the refused rows in Import history, fix the report at your broker and run the sync again.

Interactive Brokers · IBKR Flex sync

INVALID_EXECUTIONAn execution can't be read

What happened

An execution in the report is missing its ID, symbol or time, or has an invalid price, quantity, side or fee. Nothing was imported.

How to fix

Check that the Flex Query includes Trade ID, Symbol, Date/Time, Buy/Sell, Quantity, Price and Commission, then run the sync again.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

MISSING_CURRENCYAn execution has no currency

What happened

An execution in the report is missing its currency. Nothing was imported.

How to fix

Add the Currency field to the Flex Query. Then run the sync again.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

MISSING_MULTIPLIERA futures execution has no multiplier

What happened

A futures execution in the report is missing its contract multiplier, which its P&L depends on. Nothing was imported.

How to fix

Add the Multiplier field to the Flex Query. Then run the sync again.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

INVALID_OPTION_CONTRACTAn option execution is incomplete

What happened

An option execution in the report is missing its expiry, strike, put/call or multiplier. Nothing was imported.

How to fix

Add Expiry, Strike, Put/Call and Multiplier to the Flex Query. Then run the sync again.

Interactive Brokers · IBKR Flex sync

Set up IBKR Flex Queries

UNSUPPORTED_PRECISIONA number is too precise to store

What happened

An execution has a value with more digits than your journal can store exactly, so nothing was imported. The report was kept for review.

How to fix

Contact support with the symbol and the date.

Interactive Brokers · IBKR Flex sync

Contact support

CONFLICTING_IDENTITYOne execution ID, two different fills

What happened

The report uses the same execution ID for fills with different details. Nothing was imported.

How to fix

Run the sync again. If it keeps happening, contact support.

Interactive Brokers · IBKR Flex sync

AMBIGUOUS_IDENTITYEarlier import records conflict

What happened

Leaf Edge holds conflicting records of which fill an execution is, so it won't guess. Nothing was imported.

How to fix

Contact support with the date of the sync from Import history.

Interactive Brokers · IBKR Flex sync

Contact support

REUSED_EXECUTION_ALIASTwo fills share one execution ID

What happened

Different fills in the report share an execution ID, so Leaf Edge can't keep them apart. Nothing was imported.

How to fix

Contact support with the date of the sync from Import history.

Interactive Brokers · IBKR Flex sync

Contact support

REUSED_EXECUTIONTwo fills claim one journal trade

What happened

Different fills in the report match the same trade in your journal. Nothing was imported.

How to fix

Contact support with the date of the sync from Import history.

Interactive Brokers · IBKR Flex sync

Contact support

LEGACY_ORDER_IDAn older import used an order ID

What happened

An earlier import stored this order under its order ID rather than its fills, so the fills can't be matched to it yet. Nothing was imported.

How to fix

Contact support so the older record can be reconciled.

Interactive Brokers · IBKR Flex sync

Contact support

MISSING_CLAIM_TARGETAn earlier journal record is missing

What happened

An execution's earlier record in your journal is missing. Nothing was imported.

How to fix

Contact support with the date of the sync from Import history.

Interactive Brokers · IBKR Flex sync

Contact support

ACCOUNT_COLLISIONAn execution belongs to another account

What happened

An execution ID in the report is already assigned to another of your accounts. Nothing was imported.

How to fix

Check that this connection imports the right IBKR account. Contact support if the accounts are really one.

Interactive Brokers · IBKR Flex sync

AMBIGUOUS_ORDER_OVERLAPAn uploaded file shows this order differently

What happened

A file you uploaded earlier shows this order with different fills, and Leaf Edge won't decide which is right. Nothing was imported.

How to fix

Contact support with the order's symbol and date.

Interactive Brokers · IBKR Flex sync

Contact support

AMBIGUOUS_OVERLAPSeveral uploaded fills match one synced fill

What happened

More than one fill from files you uploaded matches one fill in the report. Nothing was imported.

How to fix

Contact support with the fill's symbol and date.

Interactive Brokers · IBKR Flex sync

Contact support

MISSING_FILE_IDENTITYAn uploaded fill's record is missing

What happened

A fill you uploaded earlier matches this report, but its import record can't be used. Nothing was imported.

How to fix

Contact support with the fill's symbol and date.

Interactive Brokers · IBKR Flex sync

Contact support

INVALID_FILE_IDENTITYRecords of uploaded fills need review

What happened

The records Leaf Edge keeps of fills you uploaded need review before a sync can match against them. Nothing was imported.

How to fix

Contact support with the date of the sync from Import history.

Interactive Brokers · IBKR Flex sync

Contact support